Troubleshooting

Login and roles

The site says “Contributor Feature” but I am a Champion

Cause: your roles were read before you got the role, and the site has not refreshed them yet. Fix: stay on the page for about 30 seconds (it re-reads your roles on its own), or log out and back in. Also check that the Metapick Champions role is on your profile in the Discord server, and that you logged in with that same Discord account.

I am sent to “Join our Discord server”

Cause: your Discord account is not a member of the Metapick server, which the site needs in order to read roles. Fix: join with the invite on that page, then log in again.

“Login Required” on the puzzles page

Cause: puzzles need an account because your ELO is saved. Fix: log in with Discord from the top bar.

Tracker and tags

“Invalid tag format (should be #XXXXXXXX)”

Cause: the tag is mistyped. Fix: copy it from your in-game profile. Tags only contain digits and capital letters, so check for 0 versus O and for stray spaces.

“No ranked match data found”

Cause: the player has no ranked game among their last 25 games, or the account was just registered. Fix: play a ranked game, then search again after about 15 minutes. Also make sure you selected the right season.

A pop-up asks me to wait, or I get “too many requests”

Cause: the tracker allows only a few requests per minute. Fix: wait a minute and retry. Avoid searching many tags in a row.

The leaderboard shows “Player #N” and blurred numbers

Cause: names and detailed columns are for Champions. Fix: become a Champion, or use the visible rank and score.

“Account not found” in the Upgrade Helper

Cause: the tag does not exist or is mistyped. Fix: check the tag as above.

Puzzles and ELO

“You used your 10 free puzzles today”

Cause: the daily limit. Fix: play the daily puzzle (never counted), come back after midnight UTC, or become a Champion.

“The puzzle could not be loaded”, or a puzzle “expired”

Cause: the puzzle was removed from the server's memory, or the connection dropped. Fix: click Try another puzzle. Reloading the page also loads a new one.

My ELO did not change

Cause: you replayed the puzzle of the day (only the first try counts), you were logged out, or the leaderboard has not refreshed yet (it updates every few hours). Fix: check the ELO shown on the puzzles page, it is the live value.

My draft profile disappeared

Cause: the profile is stored in your browser. Clearing site data, using private mode or changing device starts a new one. Fix: none, it rebuilds as you play.

Draft Tool and Live Draft

No recommendations, or “Unable to calculate win rate”

Cause: no map is selected, or there are not enough picks yet. Fix: choose a map first, then add picks. The win rate needs brawlers on both sides.

A brawler I expected is missing from the top 10

Cause: it is banned or already picked, you hid it in the settings, or you entered your tag and the brawler is below power level 10 on your account. Fix: check the bans, the settings and your tag.

My map is not in the list

Cause: only maps currently in the ranked rotation are available. Fix: wait for the map to come back.

Live Draft says “Draft not found”

Cause: the link is wrong or incomplete, or the draft no longer exists. Fix: copy the link again from the captain who created it, or create a new draft.

Live Draft shows “Reconnecting…” or “Disconnected”

Cause: your connection dropped. Fix: the page reconnects by itself. If it stays disconnected, reload the page with your captain link, the draft state is restored.

The Live Draft “Ready” button is disabled

Cause: the draft has no map. Fix: create a new draft and select a map.

Stats and numbers

Numbers changed since yesterday

Cause: new games were added, or the game version changed. After a balance update, statistics restart and move quickly. See Statistics.

A text appears in another language or looks like a code

Cause: a translation is missing. Fix: switch the language from the flag menu and report the page on Discord.

The page looks stuck or outdated

Cause: your browser kept an old copy of the data. Fix: reload with Ctrl+F5 (Cmd+Shift+R on Mac).

Report a bug

Open the Metapick Discord and describe the problem. These details help a lot:

• The page and what you clicked.
• What you expected and what happened.
• A screenshot, with your tag hidden if you prefer.
• Your device and browser, and the time (with timezone).